Privacy Policy

Privacy Policy
Last Updated: January 9, 2025
1. Introduction
Welcome to Trails Travel Services (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (www.trails.com.tr) and our services.
By using our website and services, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please refrain from using our services.
2. Information We Collect
We collect different types of personal data, including:
Personal Information You Provide Directly

• Name, surname, date of birth

• Email address, phone number, billing address

• Payment details (processed securely via third-party providers)

• Travel details, including pickup/drop-off locations and special requests

Automatically Collected Information

• IP address, browser type, device type, pages visited

• Cookies and tracking technologies to improve website functionality

3. How We Use Your Information
We process personal data for the following purposes:

• To process and manage bookings, including payment processing and customer support

• To improve our services through analytics and user feedback

• To send service-related updates, including booking confirmations and changes

• To provide marketing communications with your consent

• To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal data to third parties.
4. Payment Processing & Security
All transactions are processed via secure third-party payment gateways such as Stripe or PayPal. We do not store your full payment details. Our website uses SSL encryption to ensure secure data transmission.
5. Data Sharing & Disclosure
We may share your personal data in the following cases:

• With trusted service providers, including payment processors, partner hotels, and subcontracted drivers

• When required by law, such as in response to legal obligations or law enforcement requests

• In the event of a merger, sale, or business acquisition, where personal data may be transferred

All third-party partners adhere to strict data protection policies.
6. Data Retention
We retain personal data for as long as necessary to fulfill our services and comply with legal obligations.

• Booking records are kept for up to five years for tax and legal purposes

• Customer accounts are deleted after two years of inactivity

• Marketing data is retained until you opt out

You can request data deletion at any time by contacting us.
7. Your Rights & Choices
If you are a resident of the European Union, Turkey, or California, you have the following rights:

• Request access to your data or correct inaccuracies

• Request deletion of personal data, subject to legal obligations

• Opt out of marketing communications

• Request data in a structured format

To exercise these rights, contact us at info@trails.com.tr.
8. Data Security Measures
We implement industry-standard security measures to protect personal data, including SSL encryption, restricted access, and regular security audits. While we take all reasonable precautions, no system is completely secure. If you suspect unauthorized access, contact us immediately.
9. International Data Transfers
If you are located outside of Turkey, your data may be transferred to servers in the United States, European Union, or other regions where we operate. We ensure compliance with GDPR and KVKK through data protection agreements.
10. Cookies & Tracking Technologies
We use cookies to improve website functionality, analyze traffic, and personalize user experience. You can manage cookie preferences through your browser settings. More details are available in our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. If significant changes are made, we will notify users via email or website alerts.
12. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Fromhome Gıda Dış Tic. Ltd. Şti.
Akdeniz Mahallesi, Şehit Fethibey Caddesi, Heris Tower, No:55, Kat:9/091, Konak/İzmir
Email: info@trails.com.tr
Phone: +90 542 151 3211